FAQ's
Frequently Asked Questions
Especially first time cruisers may have a lot of questions about booking their shore excursions in Cozumel not through the cruise line but taking advantage Cozumel-Watersports Tours and Excursions. Here is a sample of frequent questions:
Q: What is the difference between booking through the cruise line or with a local operator?
Q: Why should I book with you? Can I trust you?
Q: I am not very comfortable reserving over the www. What security can you give me?
Q: Do I need to reserve and pay for my tour in advance?
Q: What confirmation will I receive after payment of the reservation?
Q: I have more questions for you. How can I talk to a representative right now?
Q: What is the difference between booking through the cruise line or with a local operator?
A: There are several differences: A local operator is able to offer you a better variety of departure times, offers sometimes the exact same tour but for a better price, has a broader tour offer and provides higher value. For a complete list of the benefits we are offering you, please click here for our Benefits Page.
A: As we can only speak for our company, this is a completely misleading recommendation as the cruise lines prefer you booking with them and paying them their extremely high commission. Since the very first day of our operation, there has never been any client missing or even nearly missing their ship. We specialize in this market and know exactly at what time our clients need to be back at the pier. Guaranteed.
Q: Why should I book with you? Can I trust you?
A: Good question: Let's put it this way. We are Shore Excursion professionals with more than 12 years of experience and since 4 years we do have our own company and not one complaint. We are from Cozumel and know everything by heart, this is what we do for life and our own families. We are certified by local authorities and have an official and legal company for selling and operating shore tours and excursions, supervised by the department of commerce of this state. Honesty and reliability qualify us, safety and quality mark our tours and services.
Q: I am not very comfortable reserving over the www. What security can you give me?
A: Another good question. First, we are using Paypal.com (by Ebay) as our online payment processing company, rated as the safest online payment method by many institutions, magazines and critics. Your credit card information will never be seen by anybody and the reservation is instant. We never ask for your credit card information over the phone or email so it is absolutely safe. Compare it to a waiter who takes your card to process it in the back office and comes back to the table...did you feel safe? No, he might copied your card information, and something similar can never happen using our encoded online transactions. With the www nowadays, if there would be any issue, it is quickly available on all kind of websites, which means we would loose our business, so trust us, we trust in the most professional procedures and protect your interests.
Q: Do I need to reserve and pay for my tour in advance?
A: Yes, and there are simple reasons for it. First, we are paying our operators and guides on the day of the tour, which allows us to offer the best rates to be found. On the other hand, all our tours have only limited capacity on each departure, just like an airplane, where you need to pay for your reservation in advance, otherwise half of the passengers would not get on the plane and the company would lose the opportunity and necessity of filling the plane and gets out of busines very soon. Other like the airlines, we offer extremely flexible cancellation policies such as if you cancel with a 24h notice, we will refund 100% of your payments, no fees are involved. Furthermore we guarantee the refunds in case your ship comes in late and you cannot make it to the tour or in case the ship is not visiting Cozumel for any reason. You see...there is no better way to go than taking advantage of our services!
Q: What confirmation will I receive after payment of the reservation?
Within a maximum of 12 hours, normally within 1 hour of your reservation, you will receive a confirmation email together with your e-ticket. We ask that you please print the ticket and present to the tour representative upon arrival. It will contain all relevant information for your tour and meeting point, together with a unique code recognized by the tour operator or our guide.
Q: I have more questions for you. How can I talk to a representative right now?
A: We are basically accessible 24 hours a day. A very easy way is to call us toll free at
1800-664-3197 or click the below live chat icon to have your questions answered. In case we are not available, please send us an email and we will respond on average within 3 hours, if not instantly.