CWS Term and Conditions
All shore excursions offered by Shore Excursioneer (herein defined as SEE) and Cozumel Water Sports (herein defined as CWS) are based on good faith and trust between SEE and CWS staff, vendors and clients.
Descriptions of tours and excursions published by SEE and CWS are elaborated either directly by the vendor or/and SEE and CWS. If elaborated by SEE or CWS, authorization of the vendor was required prior to publishing. If your tour or shore excursion does not reflect the online description of SEE or CWS, the vendor on site needs to be addressed as SEE or CWS may not be held responsible in retrospect. For possible changes to a tour itinerary, vehicle, time, etc., please read below.
If you have questions about the meeting times, local times, meeting locations, etc., you must contact SEE or CWS before your cruise sailing departure. If your cruise ship makes a change to its itinerary or schedule in port, please try to contact SEE or CWS immediately, we will try to re-accommodate your excursion or/and departure time.
Client's bookings may not be confirmed until agreement to the statements above and agreement to these terms and conditions. Client's booking may not be confirmed until vendor confirms availability. Once availability is confirmed you will receive your electronic ticket by email as provided during the booking process.
If your cruise ship does not visit the port of call or makes other changes that do not allow you to attend the booked excursion, SEE or CWS will guarantee a full refund. All changes must be communicate to SEE or CWS as soon as possible, no later than 14 days after your booked excursion date in order for the refund to proceed.
SEE and CWS reserves the right to make changes to any of the published excursions without prior notice. These changes may be due to changes required by the vendor or quality or safety improvements. Some excursion pictures shown on our websites may be for informational purpose only and do not apply to a certain excursion.
Any promotions or coupon discounts published or offered are not valid with other promotions such as the MED, Multi Excursion discount.
Vendor reserves the right to make changes to itinerary, content, timing, etc., of the excursion at any time. Please keep in mind that these changes may be due to safety concerns due to weather, client's condition, change in timings, etc., and will be made with having your safety and well being in mind. Any and all of those changes if agreed or if changes take place during the excursion, possible refunds must be negociated with the local operator. SEE or CWS does not provide any refund in this situation.
It is possible that vendor needs to make a change regarding equipment/vehicle availability, failure, etc. In this case please do not take the excursion if you do not agree to the change, otherwise, if you participate in the excursion, no refund will be granted. Any issues in this regards needs to be communicated to SEE or CWS as soon as possible and no later than 14 days after your excursion date.
If vendor decides to cancel the excursion due to weather conditions or similar, full refund is granted to client. If participants decides not to participate in an excursion or to abandon an excursion or tour due to weather conditions, no refund will be granted.
If client fails to show up at the designated meeting location and time, no refund will be granted. If client decides to abandon the tour at a certain time, no refund will be granted and client is responsible for its own transportation back to the ship or next tour location, at client's expense.
If 2 or more excursions are booked and the MED (Multi Excursion Discount) applied, and all but one excursion is canceled for any reason (weather, ship's itinerary change, customer cancellation, etc), the MED discount will be lost and deducted from the amount to be refunded (regular price will apply to that excursion).
SEE and CWS is responsible to grant refund (minus the below specified processing fees) if a certain excursion is cancelled prior to the time specified in the excursion specific cancellation policy. Additional charges may apply if cancelled later than the indicated time-frame as vendors have limited capacity and will not be able to fill your space after this time. All cancellations, partial cancellations and refunds made after 60 days of booking are subject to a PayPal processing fee of approximately 3.5% to 5% (applied to deposit payment only) as determined and automatically applied by PayPal. Cancellations made within the 55 days time frame of booking are not subject to any fees.
All cancellations must be sent by email to email@example.com, using the same email registered during the booking process.
Charge backs that are decided in favor or SEE or CWS may are subject to an administration processing fee of $50.00, charged to the client's credit card (unauthorized charge-back).
Please take note that the ship's staff, agents or managers are not authorized to change or cancel any excursion booked with SEE or CWS. SEE and CWS's excursions are independent from the cruise ship excursions and if one or more, or similar excursions are cancelled by the ship it does not mean that SEE or CWS's excursion is cancelled. You will be required to meet the vendor at the agreed excursion meeting location to see if your excursion is cancelled.
Any group rates provided by SEE and CWS are based on the amount of participants of the quote, no refunds will be available if less than the amount of participants agreed participate in the excursion. If part of a group cancels and a discount was applied to a specific number of group members, the discount will be lost and deducted from the refunded cancellations.
If one or more participants in your party have limited mobility conditions, please let us know so we can try to make the necessary arrangements for participation. If SEE or CWS is not informed of any of these or similar conditions, we cannot guarantee participation or satisfaction and therefore do not grant any refund.
Each client is responsible to verify the excursion's minimum age requirement, restrictions, etc. If one or more of these requirements or restrictions are not fulfilled, no refund will be granted if participation is denied on site by vendor. These conditions and restrictions are designed for your safety and well being and in many times are part of local legal and/or insurance and/or certification or similar requirements.
SEE and CWS is acting as a booking agent and therefore is not responsible for any loss, damage, injury, costs or delays resulting from your use of tour services. If any of the above issues occurred on your excursion you will be required to contact your excursion vendor for any responsibility or claim issues. Although we intend to only offer safe excursions provided by professional vendors, any accident or loss of belongings may occur. We recommend following the vendor's rules, regulations and recommendations. Any lost belongings are sometimes difficult to retrieve after your excursion; we recommend checking after each excursion location and excursion for your belongings. Vendor reserves the right to apply charges for any excursion equipment lost or damaged if rules, regulations or recommendations are not properly followed. For any of these issues, SEE and CWS will refer directly to vendor for follow up.
Prices shown on SEE and CWS website are in United States Dollars. If purchased in another currency, SEE or CWS are not responsible of the currency exchanged rate applied by the payment processing company. SEE and CWS reserve the right to change the price of an excursion at any time. Any bookings processed before a price changed will be respected their price at the time of booking.
The client has read these terms and conditions and agrees with them.